Refunds & Cancellations

All sales are final once a test has been performed or once DNA kits, supplies have been shipped, or a specimen has been collected. Appointments may be cancelled up to 24 hours in advance without incurring a fee.

Same-day cancellations are subject to a $50 administrative service fee.

 

If a recollection is required and a participant is unwilling or unable to comply, no refund will be issued. However, the appointment may be rescheduled.

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Estimated turnaround times are discussed during scheduling and confirmed at the time of collection. While we aim to deliver results promptly, occasional delays may occur.

Please note: once testing has begun, refunds are not available under any circumstances.

For additional questions, contact us at support@4truetracedna.com